Items that we hold stock of, will be dispatched within 3 working days.

For items made to order, or items that we do not hold in stock, please refer to the lead times outlined on each product page.

We've partnered with DHL to offer swift delivery across the UK.

All orders below £120 will incur a delivery charge of £9.99.

All orders of £120 and above will be sent free of charge.

We want you to be happy with your purchase. For online orders your right to cancel an order for goods starts the moment you place your
order and ends 14 days from the day you receive your goods. You should inform us by email at info@thedesignchoice.com.

Your statutory rights are not affected under 2014 the Consumer Contracts Regulations.

This policy excludes special orders or bespoke and made to order items which have been ordered to your specification from available options, or that we do not normally hold in stock, or that have been made to order by the manufacturer.

Special orders include all upholstery, most furniture and many other items listed on this website, indicated by a lead time shown in the product description of more than 2 weeks. These items are not returnable. If you are unsure as to whether an item is special order please contact us before making your purchase.

For hygiene reasons we do not accept return of bed covers/linen/cushions or rugs unless unused and in original and packaging. Please check such items are suitable before fully opening.

Full terms and conditions can be found here.

Please carefully inspect your order as soon as it arrives. If packaging is damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.

If you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at info@thedesignchoice. You must tell us within 48 hours of receipt.

Full terms can be found here.

With any of the brands that we work with, we have access to their full catalogue of products. If there is something specific that you are looking for but don’t see it on the website simply drop us a message using the chat and we will do our best to source it for you.

We’re always looking for exciting and unique brands to work
with, as such, our offering is regularly updated. We’re always open to suggestions.