Returns Policy

Please see Refund Policy for full terms.

RETURNS

The cost of returning unwanted goods is your responsibility. You have 14 days from the date you receive your order to advise us if you wish to return anything, you then have a further 14 days to send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them.

All returns must be boxed, sealed and labelled with the name and address below (no loose items). Please enclose a note of your order number with your returned goods (this is shown on your order confirmation email and delivery note).

Goods should be returned to the following address:

The Design Choice Ltd ‘Returns’
Big Yellow Storage
Ashton Road
Harold Hill, Romford
Essex
RM3 8NF

Please ensure returned goods are suitably packed for transport. Do not write on, attach tape or labels to the product retail packaging itself as this will render the item unsaleable.

For any goods which are large, awkward, valuable or fragile it may be advisable to use a specialist transporter to collect the items you are returning. 

You can request that we collect goods on your behalf, in which case we will inform you of the cost and either request payment in advance or deduct this cost from your refund. You would remain responsible for the goods in transit until we have checked them after arrival to us (as if you had sent them back yourself) as we are unable to check goods upon collection.

7. CONDITION

All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Items that require assembly such as flat packed furniture should not have been assembled either partially or fully. Electrical items must not have been fitted or connected to a power supply. It is ok to remove an item from its packing in order to inspect it however it would not usually be necessary to open packets of loose fixings (for example). If you wish to return the item it must be carefully returned to packaging so that it is in re-saleable condition.

We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.

8.REFUNDS

We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery, overseas delivery or large item delivery or tariffs or duties charged at destination. We will reimburse you within 14 days of a return of goods to us (goods having been checked). If we have arranged pick up of the goods we will deduct the cost from the refund. If requested you must provide proof of purchase. If you paid by credit or debit card we will only make a refund to the same card. Please note that all transactions are in Pounds Sterling. If you make payment by exchange of currency and are later refunded there may be a difference in the amount you receive back due to currency fluctuations and your bank may make charges. This is beyond our control and we will only return the same amount we originally charged in Pounds Sterling.