Made To Order Cancellation Policy

MADE TO ORDER CANCELLATION POLICY 

Products that are Made to Order or Special Order (Non Stock item) are items that are manufactured in customer specific fabrics, finishes or dimensions or items that have to be specifically ordered in for a particular customer and are not held in stock (stated as being available in x number of days/weeks on the product's page). If you would like to know if the item you want to order is a Made to Order item contact us via the chat or at info@thedesignchoice.com before you order. Once a Product that is Made to Order has been processed it is therefore not possible to change specifications, cancel or subsequently return. Once an order is placed, the customer must let The Design Choice know of a cancellation within 24 hours. After that time, the order will be placed and can no longer be cancelled.

It is the customers responsibility to check that the item(s) purchased from The Design Choice will fit in the specified area where it is been delivered to.
Furthermore it is essential to check that items are the required size and that they will fit into the space for which they are intended by the customer. This includes access into the specified delivery point, access into the relevant room and access up/down stairs.

Any Made to Order orders will not be able to be changed, refunded or exchanged once the item has entered into production as per the customers specification. We accept no responsibility for any items that the customer decides they do not want.

If a Made to Order item is received damaged or defective then The Design Choice will replace the damaged item as long as the following is carried out:

A claim is submitted by the Customer in writing within 48 hours of delivery with photographic and video evidence.

If a claim is made after 48 hours of the item been received, The Design Choice cannot be held responsible and the claim will become invalid.