Shipping Information

Please note that any damaged items must be communicated to us via email within 24 hours or receipt of the item (info@thedesignchoice.com).

Each product item should include an indiction of when the item is estimated to be shipped to you. 

Our delivery charge includes all relevant fees and there will be no additional charges to customers. It remains incumbent on the client to keep himself reasonably available to facilitate communication with our transporter and therefore delivery of your order. When using our coruier, if you are unavailable on the agreed delivery date, you may be charged for redelivery of the item. 

With regards to Brexit costs there is no extra costs for the customer than the cost quoted on the website, that is your final buying price, you will not be asked to pay any customs charges.

If an item is out of stock with a supplier at the moment of ordering and dispatch is expected to be delayed by 2 weeks from the later dispatch time quoted, we will notify you. We will always do our best to minimise inconvenience, however we are a small family run business and don't keep large amounts in stock. 

We may have items from your order within our warehouse, however some may need to be ordered. In order to achieve a smoother delivery, we consolidate orders and deliver when we have all purchased items available.

For very heavy items, and to ensure optimal conditions of transport, your items may arrive shrink-wrapped on a pallet. Unfortunately our couriers do not offer the removal of packaging (including the pallet itself), assembly or setup of your item(s). 

Delivery charges:
All Orders: £9.99

For customers in Northern Ireland:
All orders below £1000 will incur a delivery charge of £99.
All orders of £1000 and above will be sent free of charge.

Shipping time: We will contact you with regards to shipping time, depending on when items arrive in our warehouse.

All orders are shipped with our trusted partners. For furniture items, this is generally kerbside (you are responsible for bringing the item into your home). 
If you would like delivery into your home or space, please let us know and we can quote on white glove service.

Please note:
Products that are Made to Order or Special Order (Non Stock item) are items that are manufactured in customer specific fabrics, finishes or dimensions or items that have to be specifically ordered in for a particular customer and are not held in stock (stated as being available in x number of days/weeks on the product's page). If you would like to confirm if the item you want to order is a Made to Order item, please contact us via the chat or at info@thedesignchoice.com before you order. Once a Product that is Made to Order has been processed it is therefore not possible to change specifications, cancel or subsequently return. If an order is placed The Design Choice will let the customer know the expected delivery time on these items.

It is the customers responsibility to check that the item(s) purchased from The Design Choice will fit in the specified area where it is being delivered to.
Furthermore it is essential to check that items are the required size and that they will fit into the space for which they are intended by the customer. This includes access into the specified delivery point, access into the relevant room and access up/down stairs.

Any Made to Order orders will not be able to be changed, refunded or exchanged once the item has entered into production as per the customers specification. We accept no responsibility for any items that the customer decides they do not want.